Please read this summary carefully before confirming your booking.
Payment
- Payment is required at the time of booking or on the day of your appointment, as advised.
- Fees reflect clinical time, expertise, and resources.
- Medical and fertility treatments cannot guarantee outcomes.
Cancellations by You
If you need to cancel or reschedule, please notify us as early as possible.
- More than 7 days’ notice
→ Refund issued minus reasonable administrative costs - Less than 72 hours’ notice
→ 50% cancellation fee applies - Same-day cancellation or non-attendance (DNA)
→ Full fee payable (no refund)
Late arrival may result in a shortened appointment or be treated as a non-attendance if the appointment cannot proceed.
Cancellations by the Clinic
- If we cancel your appointment, you will be offered the next available alternative.
- If you are unable to attend the alternative appointment, you are entitled to a full refund.
- Where applicable, we follow the Duty of Candour, providing openness, explanation, and apology.
Procedures, Scans & Tests
- Once a procedure, ultrasound scan, or blood test has been performed, fees are non-refundable.
- Dissatisfaction with an outcome does not automatically entitle a refund.
- Clinical concerns should be raised via our Complaints Policy.
If a procedure or scan cannot be completed for clinical reasons, charges will be adjusted fairly and any unused balance refunded.
Packages & Pre-Paid Services
- Unused elements may be eligible for partial refund or clinic credit, at our discretion.
- Services already delivered are charged at the full individual rate.
- Administrative and booking fees may be retained.
- Refunds are calculated pro-rata and are not automatic.
Refund Requests
- Refund requests must be made in writing.
- Refunds are reviewed by clinic management.
- Approved refunds are processed within 14 working days.
- Refunds are issued to the original payment method.
Email: admin@fertilityandgynaecologyclinic.com
Exceptional Circumstances
Requests relating to serious illness, bereavement, or exceptional events will be considered sensitively on a case-by-case basis.
If you have any questions before booking, please contact us — we are happy to help.